7th Meeting
of the EWG retail operations
will take place from September 18th to 20th, 2024 at the WU Vienna University of Economics and Business.
We are very happy to announce this year’s keynote speaker: Guillaume Roels
Guillaume Roels is the Timken Chaired Professor of Global Technology and Innovation at INSEAD. His research lies on the interface of operational excellence, people-centric operations, and the management of services. Some of his recent work has focused on collaborative dynamics in organizations, design of service experiences, and customer ownership in queuing systems. He is currently serving as the Editor-in-Chief of Service Science and as the President of the M&SOM Technology, Innovation, and Entrepreneurship (TIE) Specific Interest Group (SIG).
Please note, that several awards of the EWG on Retail Operations will be presented during this year's workshop:
• European Lifetime Award in Retail Operations
• Retail Operations Doctoral Dissertation Prize
• Best Presentation Award
• Best Poster Award
Here you can find: Preliminary schedule
List of presentations
Information about WU Vienna can be found here:
https://www.wu.ac.at/en/
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